Installing Therefore™ Online

Installing Therefore™ Online

Installing Therefore Online

This guide will go thorugh the process of installing the Therefore Online client, as opposed to the on-premise client. The guide for on-premise can be found here. In order to install this, you will need to be a Therefore Online customer, know your Online Tenant URL and have permission to install software on your PC.

Acquiring the Installer

  1. Open your browser and navigate to your TF Online Tenant URL
    1. This will be https://<tenant>.thereforeonline.com
            

  1. Enter you credentials and log in:
      

  1. Once logged in, navigate to File > Options


  1. From here, select Download


  1. On the next page, select the Download Icon:


  1. Once downloaded, run the Therefore installer application



  • When prompted if you would like to let the application make changes to the computer, select Yes.

    • Please note that in some cases, you may need credentials entering from a user who is an administrator - this is usually your IT department/supplier

    • Multiple prompts may pop up when running this, ensure these are for Therefore and then confirm these.



  • If prompted, install any prerequisites required for the Therefore installation.




  • In the installer wizard, untick ‘Check online for latest version’ and click next > next > accept and next



  • Select the region where you are based



  • Agree to the End-User License Agreement



  • On the Setup Type, select custom



  • For the install location, you can leave this as default unless your IT team state otherwise



  • Install entire features for: 

    • Navigator

    • Microsoft Explorer 

    • Microsoft Office 



  • Once the relevant features have been selected, click Next 

  • Tick the box for connecting using XML service and enter your tenant address (https://{tenant_name}/thereforeonline.com/TheXMLServer - note "TheXMLServer" on the end). The tenant name will also need entering

      • If you are unsure of your tenant information, please contact support@spectrum.tech and we will be happy to provide you with this information



  • On the final page, select Install

 

  • Select Run/Yes to any prompts that show during the installation phase

  • Once finished, untick "Launch Therefore Navigator" and click Finish



If you require any assistance with this, please feel free to contact the Spectrum support team at support@itspectrum.co.uk and they will be happy to assist. 

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